Tuesday, May 31, 2011
Daily Post
There is no day like today, to get out there and truly live. There is no better time than now, to make sound decisions that will set you free to travel your path to happiness and success. There is no other person but you, who can give yourself the greatest life possible.
Friday, May 27, 2011
Daily Post
When you care deeply, you will think and act in ways that are nurturing to yourself and others. Strong relationships are built, joy is created and life becomes a far greater experience for all. We can all care more, and by doing so, the world is transformed one person at a time.
Thursday, May 26, 2011
Daily Post
Behold the grandeur of life. Look into a blooming flower, at the stunning colors, the unique shape of the petals and at the brilliant design of its patterns and structure. Really look, and let the magnificence of life be revealed to you. We live in a most amazing place, and our own magnificence is mirrored back to us in everything around us.
Daily Post
Life has its "ups" and "downs". It is with a steadiness of the mind that our path is cleared, and our greater happiness and success is achieved. Choose your thoughts wisely, so that you may get off the rollercoaster of life and find your way to lasting happiness.
Wednesday, May 25, 2011
Daily Post
Roses are red. Violets are blue. I’m alive, and so are you! Make the most of this amazing day in your life.
Tuesday, May 24, 2011
Coaching Tip
There are definitely signs and symptoms of failing health. The key to turning your health or any other aspect of your life around is to pay attention to the moments of realization you are receiving. Once you stop and face them, rather than just passing these signs by, you can take actions that will improve your situation. Your power lies in being conscious of your situation, and then using that awareness to take control and make a positive difference.
Daily Post
You will receive gifts on a daily basis when you come to see that everything in life is a gift, simply because you are here to meet it. Enrich every experience with gratitude, choose to open the gifts of life and utilize what is there for your growth as a human being.
Monday, May 23, 2011
Daily Post
If you have made a misstep with someone in your life, do everything in you power to not beat yourself up over it. Instead, be personally accountable, look at the situation objectively, learn everything you can from it, implement the lesson, make amends where appropriate and continue moving forward in your life as a stronger person.
Friday, May 20, 2011
Daily Post
When you think and act in ways that empower you, your life becomes a more powerful experience. Elevate your mindset and your behaviors so that you may rise to new heights in your life.
Thursday, May 19, 2011
Article: Do You See Problems Or Gifts In Your Business?
In every business there are situations that can be perceived as problems, challenges, opportunities and even gifts. The choice you make in your perception of situations as they present themselves to you will affect how you handle them.
If I were to put four boxes on a table, each beautifully wrapped, and explained that the first box contained a “problem,” the second a “challenge” the third an “opportunity” and the fourth a “gift,” which would you choose to open first? Most people would choose to open the box with the gift first. These same people would also open the box with the problem last.
Why?
The reason is simple. The majority of people would rather avoid a problem and eagerly embrace a gift. We don’t want problems because they’re perceived as unpleasant interruptions to our lives. Gifts, on the other hand, are exciting and typically bring something into our lives that’s pleasant and fun. Problems aren’t usually perceived as enjoyable.
It’s our avoidance of, and negative attitude about, “problems” that must be overcome if we’re to create greater happiness and success on a consistent basis. The key to this lies in changing your perception of reality.
As the business owner and leader of your company, it’s imperative you choose to perceive every circumstance that faces your organization in the most positive way you can. A powerful first step is to be grateful for the fact you have a business. From there, choose to be grateful for the very situation you face, what it will teach you and for the fact you’re alive and capable of effectively working through it.
A grateful mindset works wonders in helping us gain a positive perspective of whatever we face.
The next step is to put down the “problem” concept in your own mind. Instead, adopt a new perspective where what you have in front of you is viewed merely as a situation to be effectively handled. This simple, yet powerful, choice decreases your tendency to react with avoidance, procrastination, disappointment, frustration and even anger. With this new perspective, you’ll be able to address each situation in a timely manner, with greater effectiveness and less suffering.
Another powerful attribute to cultivate is a solution-based mindset. This will allow you to embrace situations as they arise and immediately work toward effective solutions. Remember: When we perceive something as a “problem,” we begin to avoid it. This doesn’t create the necessary solution as this choice only prolongs discomfort and delays the inevitable. Until a solution is created, the problem persists. There’s a solution to every situation you’ll ever face in business as long as you’re willing to look for one and to implement it.
With your strong example of gratitude and solution-based mindset, in time your team members will follow your lead. They, too, will take on a more positive perspective of the situations they face and will go after solutions more and more on their own and with greater confidence. Your business will endure fewer interruptions, the environment will become more positive, your team will grow stronger and more happiness and success will be available to all.
The businesses with which I work are continually astounded by the power of this approach. Once it has been learned and applied on a consistent basis, the overall operations of the company change for the better. When you and your team put down “problems,” you’ll experience an abundance of energy, increased motivation and a strong desire to create solutions with the gifts you’ve been given. This, in turn, leads to higher production, more efficiency, greater satisfaction for everyone and increased personal and professional results.
As you become more grateful and continue to grow a more powerful mindset about the reality of doing business, you’ll come to see fewer problems and more gifts. As you practice this approach and gain strength, over time you can move from situations to be effectively dealt with toward challenges to be faced and then on to opportunities to be embraced. Ultimately, everything you face will be seen as a gift to be received.
If I were to put four boxes on a table, each beautifully wrapped, and explained that the first box contained a “problem,” the second a “challenge” the third an “opportunity” and the fourth a “gift,” which would you choose to open first? Most people would choose to open the box with the gift first. These same people would also open the box with the problem last.
Why?
The reason is simple. The majority of people would rather avoid a problem and eagerly embrace a gift. We don’t want problems because they’re perceived as unpleasant interruptions to our lives. Gifts, on the other hand, are exciting and typically bring something into our lives that’s pleasant and fun. Problems aren’t usually perceived as enjoyable.
It’s our avoidance of, and negative attitude about, “problems” that must be overcome if we’re to create greater happiness and success on a consistent basis. The key to this lies in changing your perception of reality.
As the business owner and leader of your company, it’s imperative you choose to perceive every circumstance that faces your organization in the most positive way you can. A powerful first step is to be grateful for the fact you have a business. From there, choose to be grateful for the very situation you face, what it will teach you and for the fact you’re alive and capable of effectively working through it.
A grateful mindset works wonders in helping us gain a positive perspective of whatever we face.
The next step is to put down the “problem” concept in your own mind. Instead, adopt a new perspective where what you have in front of you is viewed merely as a situation to be effectively handled. This simple, yet powerful, choice decreases your tendency to react with avoidance, procrastination, disappointment, frustration and even anger. With this new perspective, you’ll be able to address each situation in a timely manner, with greater effectiveness and less suffering.
Another powerful attribute to cultivate is a solution-based mindset. This will allow you to embrace situations as they arise and immediately work toward effective solutions. Remember: When we perceive something as a “problem,” we begin to avoid it. This doesn’t create the necessary solution as this choice only prolongs discomfort and delays the inevitable. Until a solution is created, the problem persists. There’s a solution to every situation you’ll ever face in business as long as you’re willing to look for one and to implement it.
With your strong example of gratitude and solution-based mindset, in time your team members will follow your lead. They, too, will take on a more positive perspective of the situations they face and will go after solutions more and more on their own and with greater confidence. Your business will endure fewer interruptions, the environment will become more positive, your team will grow stronger and more happiness and success will be available to all.
The businesses with which I work are continually astounded by the power of this approach. Once it has been learned and applied on a consistent basis, the overall operations of the company change for the better. When you and your team put down “problems,” you’ll experience an abundance of energy, increased motivation and a strong desire to create solutions with the gifts you’ve been given. This, in turn, leads to higher production, more efficiency, greater satisfaction for everyone and increased personal and professional results.
As you become more grateful and continue to grow a more powerful mindset about the reality of doing business, you’ll come to see fewer problems and more gifts. As you practice this approach and gain strength, over time you can move from situations to be effectively dealt with toward challenges to be faced and then on to opportunities to be embraced. Ultimately, everything you face will be seen as a gift to be received.
Article: Do You Promote The Power Of Caring?
The primary ingredient in building relationships and delivering an exceptional customer service experience is caring. The more you and your team care, the more satisfied your customers will be. They will look to your company more often for the products, services and solutions they need and want. These same customers will also refer more business to you.
Take a moment to reflect on the last time you received an exceptional customer service experience from a company with which you chose to do business. Remember how pleasant your experience was, how satisfied you were, how good it felt and how the experience affected you in a positive way? I would predict that you are highly likely to do business with them again and to tell others about this amazing company.
Now, consider the last time you received a poor customer service experience, one that left you feeling unsatisfied, uncared for and unhappy. Left with this “bad taste in your mouth,” it’s equally easy to predict you will most likely not do business with them again and will tell your friends and family about this terrible company and the poor service you received.
Which of these experiences do you wish to give your customers?
The difference between an exceptional customer service experience and a poor one is the level of caring given to the customer by each person they come into contact with in the business.
As a business owner, your intention is to grow your company by retaining and attracting more and more customers. In turn, this allows your business to become increasingly profitable. What gives you the ability to take your company to new heights — to rank among the elite — is the experience you and your team provide to the customers who grace your company with their business.
To stand out in your business sector, to become the exceptional company with which people want to do business again and again, you must go to great lengths on a consistent basis to care deeply about the well-being of your customers. To accomplish this, you must first care deeply as the business owner.
Your caring will lead you to hire team members who also care deeply and you will treat your team with ongoing consideration and respect. They, in turn, will be happier at work and their happiness and satisfaction will position them to transfer this same experience to your customers. When these two things are in place, the customer is cared for to a greater degree than in companies where true caring is not promoted. Everyone wins in this environment. No one feels taken for granted or taken advantage of.
To stand out as a business that consistently meets the wants and needs of its customers, your team must be willing to effectively listen to, and then communicate with, customers in a caring way. Only by doing so can customers receive the products or services that best fit their needs and also work with your company to resolve any issues that stand in the way of their satisfaction. The key to your success lies in treating people the way you would want to be treated. And the one thing that makes this possible is truly caring about them.
Caring is expressed in both words and deeds. It is the direct byproduct of the attitudes and behaviors of the people that run your company. If you find that the level of caring put forth by you and your team has not been at the level necessary to deliver exceptional customer service experiences on a consistent basis, it would be wise to immediately seek out professional assistance to change this.
There are greater levels of happiness and success available to you, your team and the customers you serve. Effective coaching and training offer viable solutions that can help you position your company as one of the greats.
When you, as the business owner, truly care about people, you will position and run your company to be one that is driven to create happiness and satisfaction as well as profits.
When your team members feel truly cared for by you, they will pass that feeling along to your customers. In the end, your customers will care about you and your company and will do more business with you. With this, the caring that started with you comes full circle back to you. This is a powerful way to lead, and to do business.
Take a moment to reflect on the last time you received an exceptional customer service experience from a company with which you chose to do business. Remember how pleasant your experience was, how satisfied you were, how good it felt and how the experience affected you in a positive way? I would predict that you are highly likely to do business with them again and to tell others about this amazing company.
Now, consider the last time you received a poor customer service experience, one that left you feeling unsatisfied, uncared for and unhappy. Left with this “bad taste in your mouth,” it’s equally easy to predict you will most likely not do business with them again and will tell your friends and family about this terrible company and the poor service you received.
Which of these experiences do you wish to give your customers?
The difference between an exceptional customer service experience and a poor one is the level of caring given to the customer by each person they come into contact with in the business.
As a business owner, your intention is to grow your company by retaining and attracting more and more customers. In turn, this allows your business to become increasingly profitable. What gives you the ability to take your company to new heights — to rank among the elite — is the experience you and your team provide to the customers who grace your company with their business.
To stand out in your business sector, to become the exceptional company with which people want to do business again and again, you must go to great lengths on a consistent basis to care deeply about the well-being of your customers. To accomplish this, you must first care deeply as the business owner.
Your caring will lead you to hire team members who also care deeply and you will treat your team with ongoing consideration and respect. They, in turn, will be happier at work and their happiness and satisfaction will position them to transfer this same experience to your customers. When these two things are in place, the customer is cared for to a greater degree than in companies where true caring is not promoted. Everyone wins in this environment. No one feels taken for granted or taken advantage of.
To stand out as a business that consistently meets the wants and needs of its customers, your team must be willing to effectively listen to, and then communicate with, customers in a caring way. Only by doing so can customers receive the products or services that best fit their needs and also work with your company to resolve any issues that stand in the way of their satisfaction. The key to your success lies in treating people the way you would want to be treated. And the one thing that makes this possible is truly caring about them.
Caring is expressed in both words and deeds. It is the direct byproduct of the attitudes and behaviors of the people that run your company. If you find that the level of caring put forth by you and your team has not been at the level necessary to deliver exceptional customer service experiences on a consistent basis, it would be wise to immediately seek out professional assistance to change this.
There are greater levels of happiness and success available to you, your team and the customers you serve. Effective coaching and training offer viable solutions that can help you position your company as one of the greats.
When you, as the business owner, truly care about people, you will position and run your company to be one that is driven to create happiness and satisfaction as well as profits.
When your team members feel truly cared for by you, they will pass that feeling along to your customers. In the end, your customers will care about you and your company and will do more business with you. With this, the caring that started with you comes full circle back to you. This is a powerful way to lead, and to do business.
Article:Are You Teaching Your Team Members To Think?
Your business is only as strong as the individual team members operating within it. For your company to operate at the highest levels, your team members must be taught, and then continually encouraged, to think for themselves rather than relying on you or others for answers or even guessing at a solution.
A client of mine recently asked, “How do you teach people to think critically?” This is a powerful question, and the answer can lead to a marked improvement in results: by learning to use effective communication to encourage people to think for themselves. “Critical thinking” is the process of evaluating a situation and then exploring possible solutions to effectively guide your beliefs and actions.
Among business owners and managers, there’s a tendency to simply give answers rather than spending time with team members to help them find answers. This is due to a false belief that this saves time. This might be true in the short term. However, this approach actually costs more time in the long run as your team comes to rely upon you more and more for answers and solutions.
It’s important to understand that people who don’t feel safe asking questions will often guess as to what action is best to take. This frequently leads to errors that have a ripple effect throughout business operations: accounts aren’t handled effectively, customers become disgruntled and the business is negatively impacted. This, in turn, will result in more time being spent to repair both the error and the relationship with the client.
So, how do we encourage people to think for themselves?
Begin by creating a safe environment where your team members can ask questions. Never become disappointed, frustrated, angry, judgmental or condescending with anyone as you work together toward a viable solution. Build a positive environment where team members are safe to expose what they don’t know to work with and learn from you.
Next, encourage team members to come to you with questions rather than guessing about the correct course of action to take. Help them understand there’s strength in using available resources to create successful solutions.
Here’s a critical component to your success: Rather than simply telling your team members the correct answers, take time to work with them in exploring the situation at hand. Ask them questions about the situation with which they’re dealing. This will allow you to see where they’re at with it.
Then, ask them what possible solutions they see. Continue asking open-ended questions to fully draw out their perspectives. If their perceptions of the solution aren’t accurate, ask further questions to help them deduce the best possible solution.
Finally, have them teach back to you what you just taught them. This will let you know whether more work is needed and it will help them to further ingrain what they’ve learned.
Over time, as you take on this new mentoring approach, you’ll learn how to best work with each individual on your team. They’ll learn they can work with you to grow in their abilities to make sound decisions. This creates a very strong bond between you and your team. In addition, your team will grow stronger, fewer errors will be made and the company will deliver a far greater experience to clients.
There’s a choice to be made regarding the development of people. You can either make them dependent upon you for solutions or you can empower them to look for answers on their own.
Remember that through a lifetime of experiences in which people are told who to be, what they should do and how they should think, a good majority have been conditioned to rely on others for answers instead of learning to think on their own. When this previous conditioning is understood and overcome, individuals are able to access more of their potential and perform at higher levels.
In every instance in which I have taught the leadership of a company to use effective communication to develop independent, motivated and thoughtful team members, the entire organization has experienced greater levels of happiness and success.
When you take the time to help your team members explore a situation and think their way through it to a successful solution, you’re fundamentally helping them to empower themselves. This lessens their dependence on you, grows their abilities and improves your company’s performance. With this powerful approach, everyone wins.
A client of mine recently asked, “How do you teach people to think critically?” This is a powerful question, and the answer can lead to a marked improvement in results: by learning to use effective communication to encourage people to think for themselves. “Critical thinking” is the process of evaluating a situation and then exploring possible solutions to effectively guide your beliefs and actions.
Among business owners and managers, there’s a tendency to simply give answers rather than spending time with team members to help them find answers. This is due to a false belief that this saves time. This might be true in the short term. However, this approach actually costs more time in the long run as your team comes to rely upon you more and more for answers and solutions.
It’s important to understand that people who don’t feel safe asking questions will often guess as to what action is best to take. This frequently leads to errors that have a ripple effect throughout business operations: accounts aren’t handled effectively, customers become disgruntled and the business is negatively impacted. This, in turn, will result in more time being spent to repair both the error and the relationship with the client.
So, how do we encourage people to think for themselves?
Begin by creating a safe environment where your team members can ask questions. Never become disappointed, frustrated, angry, judgmental or condescending with anyone as you work together toward a viable solution. Build a positive environment where team members are safe to expose what they don’t know to work with and learn from you.
Next, encourage team members to come to you with questions rather than guessing about the correct course of action to take. Help them understand there’s strength in using available resources to create successful solutions.
Here’s a critical component to your success: Rather than simply telling your team members the correct answers, take time to work with them in exploring the situation at hand. Ask them questions about the situation with which they’re dealing. This will allow you to see where they’re at with it.
Then, ask them what possible solutions they see. Continue asking open-ended questions to fully draw out their perspectives. If their perceptions of the solution aren’t accurate, ask further questions to help them deduce the best possible solution.
Finally, have them teach back to you what you just taught them. This will let you know whether more work is needed and it will help them to further ingrain what they’ve learned.
Over time, as you take on this new mentoring approach, you’ll learn how to best work with each individual on your team. They’ll learn they can work with you to grow in their abilities to make sound decisions. This creates a very strong bond between you and your team. In addition, your team will grow stronger, fewer errors will be made and the company will deliver a far greater experience to clients.
There’s a choice to be made regarding the development of people. You can either make them dependent upon you for solutions or you can empower them to look for answers on their own.
Remember that through a lifetime of experiences in which people are told who to be, what they should do and how they should think, a good majority have been conditioned to rely on others for answers instead of learning to think on their own. When this previous conditioning is understood and overcome, individuals are able to access more of their potential and perform at higher levels.
In every instance in which I have taught the leadership of a company to use effective communication to develop independent, motivated and thoughtful team members, the entire organization has experienced greater levels of happiness and success.
When you take the time to help your team members explore a situation and think their way through it to a successful solution, you’re fundamentally helping them to empower themselves. This lessens their dependence on you, grows their abilities and improves your company’s performance. With this powerful approach, everyone wins.
Daily Post
Consciousness is your best friend. It always alerts you to how you are limiting or enhancing your life experience. As you utilize this awareness to align your thoughts and actions with what you want, greater happiness and success will be yours.
Tuesday, May 17, 2011
Daily Post
The rain falls, with the breeze moving through the trees, and the rich green of the leaves and grass is revealed. Tomorrow all will embrace the warm sunshine and once again reach for the sky. Thus is the journey of us all as we pass through the moments of our lives. Soak up all that you can, reach, grow and bloom.
Monday, May 16, 2011
Daily Post
Look to everyone and everything in life as a mirror. In the reflection, come to see your amazing potential through the beauty you behold, and also in the images of what not to be. Life does provide a roadmap to your greatest self, as long as you are willing to recognize and follow it.
Friday, May 13, 2011
Daily Post
Within the precious gift of each new day, lies our opportunity to begin anew. As we put down the past, erasing the grievances of yesterday, we move into the present moment with a fresh heart and mind. In this state of liberation, we are free to create a truly meaningful day.
Daily Post
The rain falls, with the breeze moving through the trees, and the rich green of the leaves and grass is revealed. Tomorrow all will embrace the warm sunshine and once again reach for the sky. Thus is the journey of us all as we pass through the moments of our lives. Soak up all that you can, reach, grow and bloom.
Daily Post
Feel the warmth of the sun on your face. Take your shoes off and walk in the grass. Enjoy the breeze that blows through your hair. Listen to the sound of the earth. Come into this moment, open your heart and mind, and savor the sweetness of life. LIVE!
Thursday, May 12, 2011
Daily Post
Within the precious gift of each new day, lies our opportunity to begin anew. As we put down the past, erasing the grievances of yesterday, we move into the present moment with a fresh heart and mind. In this state of liberation, we are free to create a truly meaningful day.
Wednesday, May 11, 2011
Daily Post
Each day of life is a powerful gift. Embrace this day, unwrap it, play with it, enjoy it and share the gift of your life in profound ways.
Tuesday, May 10, 2011
Daily Post
In your hands lies all the power you need to make the most of your day. Use this power wisely, so you will live a day that you can be proud of.
Daily Post
Each day of life is a powerful gift. Embrace this day, unwrap it, play with it, enjoy it and share the gift of your life in profound ways.
Monday, May 9, 2011
Daily Post
Happiness is. Our job is to allow for it, by moving away from unhappiness in our thoughts, actions and words. Let happiness flow into your life.
Friday, May 6, 2011
Daily Post
Truly caring about yourself, and others transforms life into a beautiful experience. When you care deeply, you give far more of yourself in a genuine, and therefore, a more profound way. Hearts swell with love, minds fill with joy and we all thrive. Life is great, when we care for each other.
Daily Post
Step into your day with power! Move forward with gratitude, a positive mindset, effectiveness in all that you do and strength. You are the right person for your life.
Wednesday, May 4, 2011
Daily Post
During the days of spring, as you watch living things grow and become, see the hidden potential that exists in them. See too, the hidden potential within you. As you nurture yourself, watch in amazement as this same potential blossoms and is realized in the world.
Tuesday, May 3, 2011
Daily Post
Let there be happiness in your thoughts, love in your heart and a great joy that emanates from you. Express these, for there is a great need of them in the world.
Monday, May 2, 2011
Daily Post
If you want more from life, it is wise to make yourself available for more of what life is offering you. As you open yourself to opportunity, beauty, happiness, success, love and joy life delivers these things to you.
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